RETURN AND REFUND POLICY

Please write to us within 2 days of receiving the product that you would like to exchange or refund at Palaemourbathandbody@gmail.com with the following details:

• Images or unboxing videos/ videos of the package  to support the complaint, without which we cannot process the request.
• If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details unboxing video  and clear images , within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. 

Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.

• opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
• Palaemour Bath and Body is not responsible for any damage caused after delivery.
• Damages due to neglect ,improper usage or wrong application will not be covered under this policy.
• No return or exchange shall be made once goods are sold except in case of damage or quality issues.

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• Once your return/refund /exchange request has been accepted and reviewed , the process will be completed within 7-21 working days.

Exchange under conditions :

In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.

In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.

Mono carton refers to the Palaemour Bath and body Box / Packaging individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.

Once all the details are received, it would take our team 3 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint , you will be informed of the same with an authorization number or email address , and a reverse pick-up of the product will be arranged. 

All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt.

Please note orders for Gift boxes are not applicable for exchange or refund here.

Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable

No cash refunds are permitted.